Privacy policy

Introduction 

This privacy policy outlines the way in which personal data is collected, used and stored by V.L.S. CONSULT bvba (hereafter Moniquet & Company). Moniquet & Company values the interest you have shown in our company and our services by visiting our website www.moniquetandcompany.com or through one of the following communication platforms (but not limited to) such as social media (this includes the Moniquet & Company company pages). This privacy policy applies to all the personal data Moniquet & Company collects during your interactions with Moniquet & Company such as visiting our website, the services we offer, subscribing to our newsletters, contacting us and so forth. This includes but is not limited to – all online and offline data collection of personal information. 

Why do we ask you to share your personal data with us?

We ask you to share your data with us for (but not limited to) the following reasons:

• Purchasing Moniquet & Company services online and offline
• Requesting information about Moniquet & Company
• Participating in Moniquet & Company online communities such as pages or social media
• Storing your preferences for future interactions and further communication
• Helping us in developing campaigns and services that are aimed at you, at optimizing our services or at constantly improving our website
• Receiving personal messages and special offers or ads that fit your interests, based on the information you have shared with us and based on the information we have collected through cookies or similar techniques about your use of our website/social media

When you are a client, supplier or business partner of Moniquet & Company we ask you to provide personal data for purposes such as:

• Maintaining client relations
• Facilitating access to information
• Improving overall communication
• Analyzing client interactions and gaining insight
• Answering questions or resolving complaints as well as offering status information
• Conducting client satisfaction surveys regarding services provided 

The nature of the personal data we may collect

During your interactions with Moniquet & Company, when subscribing to a newsletter, visiting our pages (e.g. following us on LinkedIn) or purchasing one of our services for instance, we may ask for certain details or collect data such as:

• Your name
• Your profession
• The name and address of the company that employs you
• Your professional e-mail address
• Your work experience
• Your telephone number
• Your social media profiles
• Your gender
• Your age
• The use of and your activities on our Moniquet & Company pages
• Other personal data that could be useful in building client relations such as hobbies or interests

Depending on your preference settings on social media, certain personal data may be shared with Moniquet & Company (for example, online activities and social media profiles (profession, interests, social status, gender, username, picture, posted comments, …). 

Furthermore, we may collect personal data through cookies or similar techniques. This includes but is not limited to:

• Your IP data
• Your cookie ID
• Your web browser
• Your device type
• Your location
• The webpages you visit on our website
• The ads you view or click on
• The e-mails sent by Moniquet & Company which you open or click on

We save your data no longer than is strictly necessary to achieve the purposes included in this privacy policy. 

The ways in which we collect your data

You can share your personal data with Moniquet & Company in different ways. This may include but is not limited to:

• Your communication with Moniquet & Company about a product or service, for example, questions you have asked or information requests
• Contact by email, telephone or in writing with one of the employees of Moniquet & Company
• Ordering a product or service
• Participating in an event
• Participating in a social media activity related to a Moniquet & Company offer (liking or sharing)
• Subscribing to a Moniquet & Company newsletter
• Cookies that are saved on your computer or mobile device when visiting one of our websites

Cookies

When offering our electronic services, we use cookies. A cookie is a small file that is attached to the pages of this website and that is saved through your browser on your hard drive. You can disable the use of cookies on your browser. 

Our website installs cookies from Google as part of their Analytics service, from Lead Forensics and from Facebook. For email campaigns we use the Campaign Monitor software. 

On our website and through our email campaigns cookies may be used for:

• Tracking the number of visitors on our webpages
• Tracking how much time each visitor spends on our webpages
• Determining the order in which a visitor views our webpages
• Analyzing which parts of our websites could be improved
• Optimizing our website
• Showing and measuring relevant information about the Facebook ads we run through the Facebook pixel installed on our website
• Analyzing the opening and click through rate of email campaigns 

If you prefer to disable the Google Analytics script you can opt out by downloading this Google Analytics plugin. This plugin excludes your visit from the statistics we use through Google Analytics. 

If you prefer to exclude your click behavior in our email campaigns you can do so at any given time through the preference settings center you find at the bottom of each mail campaign. 

Sharing your personal data with others

Moniquet & Company may receive your data through one of our partners. If you do not wish to share the data we received from a partner, you can let us know by contacting us via info@moniquetandcompany.com

The aforementioned data will only be processed if it is necessary for achieving the goals mentioned previously. Personal data will under no circumstances be sold to third parties nor be made public. Moniquet & Company holds the rights to use or share the data with service providers, business partners and other parties if this is commanded by law, if it is a matter of life or death of the party involved or if it is the interest of completing a public obligation. When your consent is legally required or if we feel your consent is necessary we will ask for this consent before sharing your data. 

The agreements with our business partners limit the personal data that can be used or made public and demand your data to be protected adequately. 

Your rights

We wish to learn more about you in order to optimize our services for you. However, we respect the choices you make when it comes to your personal data. After you have shared your data with us or when we have received your data, you can always request info@moniquetandcompany.com to consult, update, change, or when legally possible, delete your data. You have the right to receive an answer to your request within a month. 

If you no longer wish to receive offers or specific information, you can let us know by changing your preference or by unsubscribing from our mails. You can find this link at the bottom of any email campaign. 

If you feel your data is being misused or dealt with illegally by Moniquet & Company or one of its processors, you can file a complaint with the Belgian privacy commission. 

Social media 

If you join forums on different social media platforms such as Facebook, Twitter, LinkedIn and so forth, you need to be aware of the assistance these sites offer to set your preferences regarding sharing your personal data through your profile(s). 

Moniquet & Company is bound by the privacy policy of others and by this privacy policy. We recommend you read through these policies, the user agreements and any related information about the use of your personal data on these social platforms. 

Depending on your preferences on the different social media platforms, certain information can be shared with Moniquet & Company, for example, information about your online activities on these platforms (such as interests, social status, gender, user name, picture, comments…). 

Links to other websites 

When visiting the Moniquet & Company pages, for your convenience links to other websites are shown. These websites are probably not managed by, nor affiliated with, Moniquet & Company and may have their own privacy policy. We recommend you read these policies, so you can understand how these websites are using your personal data. Moniquet & Company is under no circumstances responsible for, or proprietor of, any of these websites nor for the use of or the privacy policy on these websites. 

Cloud

Moniquet & Company may store your personal data in the cloud. This means your personal data is saved in the cloud by a cloud service provider that Moniquet & Company has appointed. This storage may happen at different locations worldwide. Moniquet & Company has taken organizational and legal measures to protect your data and to enforce safety and privacy requirements on our cloud services providers, including the obligations to only use your data for the aforementioned purposes.

How we protect your personal data

We acknowledge our responsibility in protecting your data from loss, misuse or unauthorized access. Moniquet & Company uses a number of different security technologies and organizational procedures to protect your data. For instance, we make use of access control and data breach management and only partner with GDPR compliant suppliers and partners. 

Changes to this privacy policy 

The services Moniquet & Company offers are constantly improving and the nature of these services may change over time, without giving you notice of these changes. We hold the right to change or complement this policy from time to time or to upload revised editions on this website. 

The new privacy policy comes into force legally as soon as it is uploaded. If you do not agree with the changed policy, you need to change your browser settings, or you can consider no longer using the Moniquet & Company pages. 

Contacting us

You can always contact our privacy manager via info@moniquetandcompany.com if you have any additional questions. We are happy to help.